Help and support

Contact us

Email support@gomyway.com.ng or message us on WhatsApp. Tell us the email on your account and, for a trip, its date and route. We usually reply within one working day.

Common questions

How do I cancel a booking? Open it from the Trips tab and tap Cancel booking. You get a full refund if you cancel at least 2 hours before departure.

When will my refund arrive? Refunds go back to the card or account you paid with, usually within a few working days depending on your bank.

I paid but my booking isn’t confirmed. Pull down to refresh the booking. If the seats were taken while your payment was processing, it is refunded automatically.

How long does car approval take? We review documents as soon as they are all uploaded, usually within one working day. You’ll get a notification when it’s done.

I forgot my password. Tap “Forgot password?” on the sign-in screen and we will email you a code.

How do I delete my account? See deleting your account.